Welcome to Queens Born. These Terms and Conditions govern your use of our website, your purchases, and the services we offer. Please read them carefully before accessing, using, or placing any order on our site. By using our website, you agree to be bound by these terms. If you disagree, please discontinue use immediately.
1.1. This website is operated by Queens Born Limited, a Nigerian fashion retail brand.
1.2. If you need to contact us, reach us via:
● Email: hello@queensborn.shop
● Phone/WhatsApp: +234 812 522 5598
● Address: Plot 1151, Triple Tee Luxury Estate, Anyim Pius Street, Wuye, Abuja.
2.1. By using this website, you confirm that you:
● You must be at least 18 years old or using the site with
parental consent.
● Have the legal capacity to enter a binding contract under Nigerian law.
● Will provide accurate, updated, and complete information when placing an order.
● Will not engage in fraudulent, unlawful, or harmful activity on the website.
2.2. You agree not to:
● Interfere with site functionality, security systems, or other users’ access.
● Use automated tools (bots/scrapers) without permission.
● Resell, copy, or reproduce any part of the website or its content for commercial use.
3.1. All products displayed on our website are subject to availability.
3.2. Product colors may vary slightly due to device display differences.
3.3. By placing an order, you make an offer to purchase. We reserve the right to accept or reject any order.
3.4. An order is deemed accepted only when you receive a dispatch confirmation.
3.5. Once an order is placed and processing has begun, changes may not be possible.
4.1. Prices listed on our website are in Nigerian Naira (NGN), Pound Sterling (GBP), United States Dollar (USD), and Euro (EUR) and include applicable taxes unless otherwise stated.
4.2. Accepted payment options include:
1. Paystack
2. Flutterwave
3. Bank Transfer
4. PayPal
4.3. For Paystack/Flutterwave payments:
● Confirmation may take 1–2 working days.
● Orders will only be processed after payment is confirmed.
4.4. For urgent or express deliveries, bank transfer is the preferred and only accepted option.
4.5. We reserve the right to cancel orders where payment is not received or where fraudulent activity is suspected.
5.1. We ship nationwide and worldwide.
5.2. Delivery timelines:
● Within Abuja: 1–2 working days
● Nationwide (Nigeria): 2–5 working days
● International: 7-14 working days
5.3. Shipping fees are calculated at checkout.
5.4. Delivery delays may occur due to public holidays or logistics constraints beyond our control.
5.5. Import Duties & Taxes:
International orders may be subject to customs fees, payable by the customer.
5.6. Once delivered to the address provided, responsibility transfers to the customer.
5.7. If you will not be available during the delivery window, please notify us for rescheduling.
Our return policy is designed to protect product quality and ensure fairness.
6.1. Return & Exchange Eligibility
● Returns are accepted within 24 hours of delivery and only if the wrong item was delivered.
● Exchange is permitted primarily for size replacement, subject to stock availability.
6.2. Conditions
Returns will only be accepted if the item:
● Is in its original condition, unworn, unwashed
● Has tags, packaging, and accessories intact
● Shows no signs of damage, alteration, perfume, or wear
6.3. Non-Returnable Items
● Items picked up at our office and taken out of the pickup point
● Custom-made, personalized, or final sale items
● Items delivered through express/urgent delivery via parks or non-standard logistics
● International brands labelled “Original.”
● Items already verified through confirmation videos before dispatch
● Items outside the 24-hour window.
6.4. Return Costs
● The customer bears the return shipping costs
● Original delivery fees are non-refundable
6.5. Refunds
● Processed within 7–10 business days after inspection/investigation.
● Issued via the original payment method
● Refunds may be denied if items do not meet return conditions
6.6. Loss Prevention
We may refuse returns or restrict future transactions in cases of:
● Policy abuse
● Dishonest claims
● Damaged or altered returns
7.1. Pickup is only available after payment confirmation.
7.2. Orders not collected within 7 business days are considered abandoned and non-refundable.
8.1. All website content, including images, designs, product photos, logos, and text, is the intellectual property of Queens Born Limited.
8.2. You may not:
● Copy, reuse, or reproduce any content for commercial purposes.
● Use our trademarks without express written consent.
8.3. User-generated content shared with us (e.g., photos) may be used for marketing with your consent.
Your privacy is important to us. Our practices comply with the Nigeria Data Protection Act 2023.
We collect personal data such as:
● Name
● Email address
● Phone number
● Delivery address
● Payment information (processed securely via third-party gateways)We use this data to:
● Fulfil orders
● Process payments
● Provide customer service
● Send marketing updates (only with your consent)
We do not sell or share personal data with unauthorized third
parties.
For full details, refer to our Privacy Policy.
10.1. We use industry-standard encryption and security measures to protect customer data.
10.2. However, we cannot guarantee absolute security over the internet, and users share information at their own risk.
To the fullest extent permitted by Nigerian law:
11.1. We are not liable for:
● Delays caused by third-party logistics
● Losses due to incorrect delivery information provided by the customer
● Minor colour/texture variations
● Customs delays or charges
● Consequential or indirect damages
11.2. Our liability shall not exceed the total amount paid for the order.
12.1. The laws of the Federal Republic of Nigeria govern these Terms.
12.2. Disputes shall first be resolved amicably.
12.3. If unresolved, they shall be submitted to:
● The Federal Competition and Consumer Protection
Commission (FCCPC), or
● A court of competent jurisdiction in Nigeria.
We reserve the right to update these terms at any time. Continued use of the website signifies acceptance of changes.
For inquiries, complaints, or support:
Email support@queensborn.shop
Phone/WhatsApp: +234 812 522 5598
Office Address: Plot 1151, Triple Tee Luxury Estate, Anyim
Pius Street, Wuye, Abuja
